Review: Gen Mobile

Before we get stared on the review of Gen Mobile let’s learn a bit of what they do. Gen Mobile was founded by a couple entrepreneurs in the wireless industry in 2018 (listen to our podcast with co-founder and CEO, Robert Yap, here). Robert along with his team have over 25 years of experience in the telecommunications field and have taken what they“ve learned at other companies they gained experience from, bringing it to life in Gen Mobile.

Gen Mobile operates on the SprintÂ® 4G LTE network and does not throttle usage and they also allow their customers to tether their data, free of charge. It’s your data, use it the way you see fit! As consumers you can bring your own phone or choose from the over 20+ phones available for sale on their website. The plans range from $5 to $25/mo and customers can pay every month or every three months, with discounts between 5% to 20% off. There is a Gen Mobile Care app that allows customers the ability to track their usage, make payments, change plans, and add data, minutes or int“l credit at anytime. I strongly encourage companies to look at this for their mobile telecommunication needs and save some money. Of the many attractive features of Gen Mobile is their international calling and texting. All plans include free, unlimited texting in the U.S. and to other countries. They also offer free unlimited calling to over 101 countries on their $15/mo plans and up.

Now that you have that info, my experience with the service was great! They sent us a Samsung A6 phone to navigate their service. First person I called to test the service quality was our EIC, Johnny “The Machine” Hughes across the pond. The call quality was amazingly clear, no hiccups on any scale. Same goes for calls made to the west coast, crystal clear. My personal phone’s provider service is horrible and I can confirm Gen Mobile’s signal is fantastic and kills them on quality and reliability! The data provided on the $25 plan was suffice for me as most of the time I’m on home wi-fi or store wi-fi’s (i.e. Starbucks, Dunkin, etc..)

As you can see, their network is all over the map for dependable service.

What makes Gen Mobile different from other providers are the following:

Top-notch customer service teamÂ that responds quickly and goes the extra mile. This is critical in telco since many customers need to call in to change their service to us or port in their existing number. The CS team makes sure everything is done with quality and understanding. This has helped establish our overall reputation as a solid provider.
GREAT Value. Plans start at $5 (text only) and their 3 month plans start at $9 month for 1GB, 300 call minutes and unlimited text or Unlimited talk and text. You can add/decrease data as needed.
Unlimited Global Talk and Text to over 100 countries. For $13 month (3 month plan) consumers get 1GB with Unlimited Global Talk and Text.
7 day money back guarantee. (I doubt you’d want to cancel!)

If you“re thinking about bringing your own phone to Gen Mobile ”“ be sure to visit theirÂ Bring Your Own Phone page that shows compatible phones which work on the network. You“ll want to be sure you purchase the correct sim kit.

I am sold on the Gen Mobile mission of bringing TRUE affordability of mobile service to the masses! If you are looking for a reliable, low cost mobile service then there is no other place to go other than Gen Mobile, you won’t be disappointed! As a comic book fan the low cost of service allows me to add more books to my pull list!

FAQs

CAN USE MY EXISTING PHONE NUMBER?

Yes, you can keep it or get a new one.

WHAT NETWORK DOES GEN MOBILE OPERATE ON?

It utilizes the Sprint 4G LTE network.

IS GEN MOBILE ANY GOOD?

From our experience, we didn“t have any hiccups with the service. It was very easy to get up and running.

IS THERE FREE TETHERING WITH GEN MOBILE?

Tether away, for free!

WHAT ARE THE PLAN PRICES AGAIN?

Plans range from $5 (unlimited text only) to $25/mo for unlimited talk/text and 3GB data + international calling minutes to over 100 countries.

WHERE IS GEN MOBILE LOCATED?

They are out of Redondo Beach, California.

WHAT IF I MISSED MY GEN MOBILE BILL?

Gen Mobile offers 15Â days of grace after your bill was due along with 30 days of unlimited texting before they shut you down.

HOW DO I CONTACT GEN MOBILE?

+1-833-528-1380 or from your Gen Mobile phone, dial *611. They also have a chat feature on their contact page.
Office Hours: Everyday 8:00am ”“ 6:00pm PST

For more information visit Gen Mobile at:
https://www.genmobile.com/

Author Profile

Al Mega

I'm Al Mega the CEO of Comic Crusaders, CEO of the Undercover Capes Podcast Network, CEO of Geekery Magazine & Owner of Splintered Press (coming soon). I'm a fan of comics, cartoons and old school video games. Make sure to check out our podcasts/vidcasts and more!

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Tags: cellular, data, genmobile, Internet, low cost, phone, reliable, service, telecommunications